DiamondPrestiges – Sales Policy

Welcome to DiamondPrestiges, where elegance and sophistication meet to create timeless jewelry. We are committed to providing our customers with high-quality jewelry and an exceptional shopping experience. Please take a moment to review our Sales Policy, which covers important details regarding your purchases, shipping, returns, and exchanges.

Last Updated: November 19, 2024

1. Product Pricing

  • Currency: All prices on the DiamondPrestiges website are listed in US dollars (USD).
  • Price Accuracy: We strive to ensure that the pricing, descriptions, and images on our website are accurate. However, errors may occur, and we reserve the right to correct pricing or product information at any time, even after an order has been placed.
  • Discounts & Promotions: From time to time, we may offer sales, discounts, or special promotions. These offers are valid only during the specified promotional period and cannot be applied retroactively.

2. Payment Terms

  • Accepted Payment Methods: We accept the following payment methods:
    • Credit/debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay and other secure digital wallets available at checkout.
  • Order Confirmation: Once your order is confirmed and payment is processed, you will receive an email confirming your purchase. This email serves as an acknowledgment of your order and includes your order number.
  • Order Processing: Orders are processed once payment is authorized. In the event that there is an issue with your payment, we will notify you immediately and request an alternative payment method.

3. Shipping Policy

  • Shipping Locations: We ship worldwide, offering both domestic and international shipping options. We are pleased to offer free standard shipping for all domestic orders over $4000 USD.
  • Shipping Methods:
    • Domestic (US):
      • Free Standard Shipping for orders over $4000 USD.
      • Flat-rate shipping of $800 USD for orders under $4000 USD.
    • International Orders:
      • International shipping fees are calculated at checkout based on the destination and size of the order.
      • Shipping for international orders may take 7-14 business days depending on the destination country.
  • Order Processing Time: Orders are processed Monday through Friday (excluding holidays). Please allow 1-3 business days for processing. Orders placed on weekends or holidays will be processed the next business day.
  • Tracking: Once your order is shipped, you will receive a tracking number by email so you can track your order.

4. Returns and Exchanges

We want you to love your purchase, but if you’re not completely satisfied, we offer a hassle-free return and exchange process.

  • Return Eligibility:

    • Items must be returned within 14 days of receiving your order.
    • Items must be unworn, unused, and in original condition, with all packaging, tags, and certificates intact.
    • Personalized or custom-made items are non-returnable unless there is a defect or an error in the order.

  • How to Return or Exchange:

    • To initiate a return or exchange, please contact our customer service team at info@diamondprestiges.com within 14 days of receiving your order.
    • Provide your order number and details about the item you wish to return or exchange.
    • Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.

  • Refunds:

    • Once we receive your returned item, we will inspect it and issue a refund to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable unless the return is due to a defect or mistake on our part.
    • Exchanges: If you prefer to exchange an item for a different size, style, or color, you can do so within 14 days of receiving the item. Any price differences will be charged or refunded accordingly.

  • Return Shipping:

    • Customers are responsible for return shipping fees, unless the item is defective, damaged, or there was an error on our part.
    • We recommend using a trackable shipping method for returns as we cannot guarantee receipt of returned items without tracking.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please contact us immediately at info@diamondprestiges.com. We will resolve the issue by offering:

  • A full refund.
  • A replacement item.
  • Store credit or an alternative solution.

You must notify us within 14 days of receiving the item to qualify for a return or exchange due to damage or defect.

6. Gift Cards

  • Purchase: DiamondPrestiges offers gift cards that can be used for any purchase on our website.
  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.
  • Expiration: Gift cards do not expire and can be used at any time, subject to product availability.

7. Privacy and Data Protection

Your privacy is important to us. We respect your personal information and are committed to protecting it. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

8. Customer Service

Our customer service team is here to assist you with any inquiries. If you have questions about your order, need help with returns, or require further assistance, please contact us:

  • Email: info@diamondprestiges.com
  • Phone: (602) 250-1135
  • Website: diamondprestiges.com
  • Address: 2502 Cemetery Ln Council, Idaho(ID), 83612

9. Customer Satisfaction Guarantee

At DiamondPrestiges, your satisfaction is our top priority. If you are not completely happy with your purchase or experience, please reach out to our customer service team. We will do our best to resolve any issues and ensure you are satisfied with your purchase.

Thank you for choosing DiamondPrestiges! We are honored to be a part of your jewelry collection and are committed to delivering high-quality products and exceptional service.